Address: 820 Hamilton St, Charlotte, NC, 28206
Box office phone: Email: FillmoreCLT.info@livenation.com Phone Number: (980) 266-6460
Box office hours: The box office at The Underground is open on-day-of-show only, approximately two hours before doors open. If you'd like to purchase tickets, please visit us at www.livenation.com.
Payment: Visa, Mastercard, Discover, American Express
Will call: Located at the Box Office. Tickets can be picked up after they have been verified by Ticketmaster. All guests picking up a ticket from Will Call must present a valid form of photo ID. The name on the ID must match the name on the guest list or ticket request.

Know before you go

Parking: The NC Music Factory has a parking lot located across the street from the venue just past the AvidXchange building. They may charge parking fees. These fees may vary and are NOT venue fees.
Accessibility: The Fillmore + The Underground strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit. Our box office is open show day only, starting approximately two hours before doors open.
Rules: Bags up to 12" x 6" x 12" are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search. No laser pointers, weapons, or animals except service animals. Smoking is NOT permitted. Camera Policy: Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue approval. No re-entry allowed.
Children: Unless otherwise noted, most shows are all ages. Age restricted shows will be notated under 'More Info' when purchasing tickets on LiveNation.com. All patrons regardless of age must have a ticket to enter the facility. 18+ or 21+ shows will require a valid ID.

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The Underground: FAQs

What's on at The Underground?

The Underground has 40 upcoming events. Next up: Benjamin Tod & Lost Dog Street Band on Tuesday, October 20, 2026.

Where is The Underground?

The Underground is located at 820 Hamilton St, Charlotte, NC, 28206.

Is there parking at The Underground?

The NC Music Factory has a parking lot located across the street from the venue just past the AvidXchange building. They may charge parking fees. These fees may vary and are NOT venue fees.

Does The Underground have accessible seating?

The Fillmore + The Underground strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit. Our box office is open show day only, starting approximately two hours before doors open.

When is the The Underground box office open?

The box office at The Underground is open on-day-of-show only, approximately two hours before doors open. If you'd like to purchase tickets, please visit us at www.livenation.com.

What is the nearest station to The Underground?

The nearest station is Johnson & Wales (Tram stop), about 890 m from The Underground.

Which hotels are closest to The Underground?

The closest places to stay are Gateway Plaza (890 m), The Dunhill Hotel (1.3 km), and The Ivey's Hotel (1.3 km).