- Accessibility
- To better accommodate your needs, Westmorland Hall, Kendall has requested that all special seating accommodations be solicited only through their representatives. Please contact a Westmorland Hall, Kendall representative for further help with your ticket purchase.* Advance ticket purchase may be required. * Box office information is subject to change. Monday - Friday 9-5 01539 729 777
- Rules
- Bags Policy The safety and security of customers and staff is of paramount importance. As a security measure, we undertake bag checks upon entry to our buildings which can occasionally cause a slight delay for customers gaining entry into the venue. We ask that customers don't bring any suitcases or large holdalls with them as there is not space to store them (any bags larger than cabin size [H 550mm x W 450mm x D200mm] cannot be stored in the lockers and should not be allowed into the venue.) Small personal bags (A4 size: 210mmx 297mm or less) can be taken into the auditorium subject to a bag search. Exceptions may be made for those with medical requirements and/or special needs (contact should be made with the venue ahead of the customers visit.) Security Searches We advise that all customers arrive early to allow time to get through our security and safety checks. Customer's bags may be searched upon entry and we therefore ask customers to consider keeping bags and possessions to a minimum. Wand searches and or pat downs may be carried out on customers. Detection dogs may be seen around the venue prior to and during events. Again they are an additional measure to contribute to venue safety. Prohibited Items In order to comply with our Licensing Objectives, the terms of our license and to ensure customer safety there are certain items (listed below) that we will not allow into the venue. If any of these items are found during the outlined security checks they will be confiscated, disposed of and not returned. We advise customers to check they do not have any of these items upon their person before trying to enter the venue. Prohibited Items Include but not limited to: Weapons of any kind (Real or Replica) Firearms (with or without permit) Pocketknives, multi-tools, or knives of any size Pepper Spray or Mace Flares or Fireworks Illegal Substances Alcohol Outside Food and Beverage [unsealed] Laser Pointers/ flashlights greater than 3inches Professional or flash photography, tripods, monopods, selfie-sticks Audio or Video recording devices Skateboards, hoverboards, rollerblades, scooters, or bicycles Full facial coverings such as masks Balloons, permanent markers, spray paint, silly string Noisemaking devices (e.g. Air Horns, drums, whistles) Large or pointed umbrella Rude & Disruptive Behaviour. Our venues are committed to creating a safe and enjoyable experience for all of our patrons. To achieve this goal, we have implemented a policy on rude and disruptive behaviour. This policy applies to all patrons of our venues, including those attending live performances, films, and other events. What constitutes rude and disruptive behaviour? Rude and disruptive behaviour includes, but is not limited to: Shouting, using profanity, or making loud noises that disrupt the performance or disturb other attendees Talking or whispering loudly during the performance Using electronic devices such as mobile phones, tablets, or laptops that emit bright lights or noises that are disruptive to the performance Bringing in outside food or drink or engaging in other inappropriate behaviour that is disruptive to the performance or other patrons Being under the influence of drugs or alcohol and behaving in a disruptive or unruly manner Consequences of Rude and disruptive behaviour If a patron is found to be engaging in rude or disruptive behaviour, venue staff may take the following steps: Request that the patron stop the behaviour immediately Ask the patron to leave the performance or event if they do not comply with the request to stop the behaviour Refuse entry to the venue or ask the patron to leave the premises altogether if the behaviour continues or is particularly egregious In some cases, the theatre may also contact law enforcement if a patron's behaviour is threatening or dangerous to other patrons or staff. Our venues take the issue of rude and disruptive behaviour seriously and appreciate your cooperation in creating a safe and enjoyable en
- Children
- Babes in Arms Policy any child aged 2 years or older must have their own ticket to attend a performance, and it is the responsibility of the parent or guardian to purchase a ticket for any child over the stated age. Please note that this policy may vary depending on the specific production,venue and at the request of the producer or promoter; any changes will be communicated to patrons via the affected performance event page.